ClearBank Limited: Data privacy notice for under 18's

This notice explains how ClearBank collects, uses, and protects your personal information. We’re a bank that works behind the scenes to help other companies provide banking services. We care about your privacy and want to be transparent about how we handle your data.

ClearBank collects and uses your personal information to provide banking services, follow the law, and improve our systems. We protect your data and only share it when necessary. You have rights over your data, and you can contact us if you have any questions or concerns.

We collect different types of information, depending on how you interact with us or the companies we work with. This might include:

• Basic details: Your name, address, date of birth, and contact information.
• Financial info: Bank account details, transaction history, or credit information.
• Technical stuff: IP address, device information, and how you use our website (like which pages you visit).

We use your information for specific reasons, like:

• Providing services: To help the companies we work with offer you banking or financial products.
• Legal stuff: To follow laws and regulations (like preventing fraud or money laundering).
• Improving our services: To make our systems and website better.
• Communication: To contact you if we need to (e.g., about your account or updates to our services).

We don’t share your data with just anyone! We only share it when necessary, such as:

• Companies we work with: The banks or businesses that use our services.
• Regulators and government authorities: If required by law (e.g., tax authorities or the Police).
• Service providers: Companies that help us run our business (e.g., IT support or cloud storage providers).

We make sure anyone we share your data with protects it as carefully as we do.

We take your privacy seriously and use strong security measures to keep your data safe. This includes:

• Encryption: Scrambling your data so only authorised people can read it.
• Access controls: Only letting certain people access your information.
• Regular checks: Testing our systems to make sure they’re secure.

We don’t keep your data forever. We only hold onto it for as long as we need to, whether that’s to provide services, follow the law, or resolve disputes. After that, we securely delete or anonymise it.

Subject to any conditions and requirements set out in data protection laws, you may have some, or all, of the following rights in relation to the personal data we hold about you:

• Access: You can ask us for a copy of the information we have about you.
• Correction: If something’s wrong, you can ask us to fix it.
• Deletion: In some cases, you can ask us to delete your data.
• Objection: You can object to how we use your data (e.g., for marketing).
• Restriction: You can ask us to limit how we use your data.

If you want to exercise any of these rights, just contact us (details are at the end of this notice).

We might update this notice from time to time. If we do, we’ll let you know by posting the new version on our website or contacting you directly.

If you have questions about this notice or how we handle your data, you can reach us at:

Email: [email protected]